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Refund policy

Effective Date: 27 February, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through PansOvensMore.com, LLC via our website  PansOvensMore.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

3. Return Eligibility

Customers in the countries where we sell have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: Item must be unused and in the same condition received.
  • Original Packaging: Must include original packaging, labels, and tags.
  • Proof of Purchase: Receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

  1. Email support@pansovensmore.com or call +1 347-742-3682 within 14 days of receiving your order.
  2. Provide your order number and reason for return.
  3. If approved, we will issue Return Merchandise Authorization (RMA) instructions.

4.2 Preparing Your Return

  • Securely pack the item in its original packaging.
  • Include all accessories, manuals, and free gifts.
  • Attach the provided shipping label if applicable.

4.3 Shipping the Return

  • Use a trackable courier service (e.g., FedEx, UPS, USPS).
  • Ship within 7 days of receiving return authorization.
  • The item must be shipped within 14 days of authorization.

5. Return Shipping Costs

All return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Item must be unused and in original packaging.
  • Return request must be made within 14 days of receipt.
  • Refund issued to original payment method minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Notify us within 48 hours of delivery.
  • Provide photos or videos of damage or defect.
  • We will offer replacement or full refund including return shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately.
  • We will arrange return shipping at our expense and send the correct item.

6.4 Product Never Arrived

  • Contact us if your product does not arrive within the estimated timeframe.
  • If confirmed lost, we will issue a refund or replacement.

6.5 Order Cancellation

  • Before Shipment: Full refund if order has not shipped.
  • After Shipment: Follow standard return procedure.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products
  • Perishable goods
  • Intimate or sanitary goods (unless unopened and unused)
  • Gift cards
  • Downloadable software products

8. Refunds

8.1 Refund Conditions

  • Refund issued after item is received and inspected.
  • You will be notified via email regarding approval or rejection.

8.2 Refund Processing

Refunds are processed to the original payment method. It may take up to 14 business days for the refund to appear in your account depending on your financial institution.

8.3 Partial Refunds

  • Items not in original condition or missing parts not due to our error.
  • Late returns beyond 14 days of delivery.

9. Exchanges

  • Defective or incorrect items may be replaced at no cost.
  • Change-of-mind exchanges require customer-paid shipping.

10. Timelines

  • Return Window: 14 days from delivery.
  • Refund Processing: Within 14 days after inspection.
  • Refund Period: Up to 14 business days to reflect in account.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights under applicable consumer protection laws.

14. Questions and Support

For additional assistance, please contact:

By making a purchase on PansOvensMore.com, you agree to this Return and Refund Policy.