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Shipping policy

Effective Date: 27 February, 2026

1. Introduction

At PansOvensMore.com, LLC, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, PansOvensMore.com.

2. Shipping Destinations

Countries We Ship To:

United States, Canada, United Kingdom, European Union countries, and select Middle Eastern, Asian, and African countries where drop-shipping is available.

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA)

  • Standard Shipping: Free shipping on all orders over $50.
  • Flat Rate Shipping: $5 flat rate for orders under $50.

International Shipping

Standard International Shipping: Shipping rates vary depending on destination country. We work with reliable carriers to provide competitive and reasonable international shipping rates.

Customs and Duties:

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local governments. These charges are the customer’s responsibility.

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

International Shipping

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

To track your order, visit  pansovensmore.com/track-order or the carrier’s website and enter your tracking number.

If you need assistance, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, please contact us at support@pansovensmore.com or call +1 347-742-3682.

Lost Packages:

  • Verify the shipping address provided.
  • Check with neighbors or building management.
  • Contact us for further assistance.

8.2 Damaged Packages

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Contact us within 7 days of receiving your package.
  • Provide your order number and details of the missing item(s).

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns are accepted within 30 days of receiving your order.

  • Items must be unused, undamaged, and in original packaging.
  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
  • Company Responsibility: If the return is due to our error, we will cover return shipping costs.

Refunds are processed within 14 days after receiving the returned item and issued to the original payment method.

11. Incorrect Address

Customers are responsible for providing accurate shipping information. Reshipment due to incorrect addresses may result in additional shipping charges.

12. International Customs and Duties

International shipments may require customs clearance and may be subject to import duties and taxes. These charges are the buyer’s responsibility.

13. Contact Information

PansOvensMore.com, LLC

150-22 87th Ave, Suite 1
Jamaica, NY 11432
USA

Customer Service Hours: Monday to Friday, 9 AM to 5 PM EST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

Thank you for shopping with PansOvensMore.com! We appreciate your business and are committed to providing exceptional service.